Get more info at Healthcare Worker Wednesday. Learn more.
Report an IT Problem
If you need IT assistance please contact the Mercy Health Service Desk at 1-833-691-4357 (1-833-MY1HELP). Please identify yourself (student, faculty, or staff) and provide your name, location, contact information, and details of your problems.
If the Mercy Health Service Desk is unable to assist you, they will submit a work ticket for on-site support and the College IT staff will respond to the request.
You can also fill out an Incident Help Ticket or Request an Order via:
External LinkOnline IT Service Request
Log in to fill out an incident ticket, troubleshoot a problem, or request an order.Visit Link
If you are having issues with Canvas, the distance learning platform, please call the Canvas Help Desk (found in “Help and Support” on all Canvas pages) or visit:
External LinkCanvas Guide
View documentation on how to solve Canvas problems and use the softwareVisit Link
External LinkEmail Password Reset
Log in to Mercy Health to reset your email passwordVisit Link
Document .pdfEmail VIP 2 Factor Authorization
Required process to install and enroll in email 2 factor authentication.Download
Document .pdfMicrosoft Office Online Instructions
Instructions for accessing and using Office Online versions of Word, Excel, PowerPointDownload
Document .pdfOutlook 365 Web Navigation
This document provides screenshots and instructions for navigating and troubleshooting Outlook Web AcessDownload
Document .pdfOutlook 365 Smart Phone Setup
Instructions on how to properly set up Outlook 365 email on a smart phoneDownload
Document .pdfStudent Secure Print Instructions
Step by step instructions with screenshots on how to set up secure printing from a student PC to a Mercy College printerDownload