Concerns and Complaints

Complete the Concern and Complaint Form

Mercy College of Ohio values the quality of education provided to students. At times, concerns arise that may need to be addressed.

The Concern/Complaint process was designed as a way to notify the appropriate individual(s) so that the College can appropriately address the concern/complaint. Students, faculty, and staff are encouraged to use this form.

This form is an official communication with the College and initiates an investigation of the concern or complaint. Representatives of the Campus Assessment Response and Evaluation (CARE) Team will evaluate the report during normal business hours and determine the type of follow-up necessary to address the concerns.

Call 911 immediately to report life-threatening situations, immediate danger, or extreme threats.

If you observe behavior that may result in harmful or threatening conduct, please contact Mercy Health Public Safety immediately by calling 419-251-4444 for the Toledo campus and 330-480-3288 for the Youngstown location.

File a Complaint with the Ohio Department of Higher Education (ODHE)

The Ohio Department of Higher Education is responsible for responding to formal complaints against public, independent non-profit and proprietary institutions of higher education in Ohio.

While the Ohio Department of Higher Education has limited authority over colleges and universities, and cannot offer legal advice or initiate civil court cases, their staff will review submitted complaints and work with student complainants and institutions.

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Phone: (614) 466-6000
Fax: (614) 466-5866
hotline@highered.ohio.gov
https://www.ohiohighered.org/students/complaints