Concern and Complaint Form

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Mercy College of Ohio values the quality of education provided to students. At times, concerns arise that may need to be addressed.

The Concern/Complaint process was designed as a way to notify the appropriate individual(s) so that the College can appropriately address the concern/complaint. Students, faculty, and staff are encouraged to use this form.

This form is an official communication with the College and initiates an investigation of the concern or complaint. Representatives of the Campus Assessment Response and Evaluation (CARE) Team will evaluate the report during normal business hours and determine the type of follow-up necessary to address the concerns.

Call 911 immediately to report life threatening situations, immediate danger, or extreme threats.

If you observe behavior that may result in harmful or threatening conduct, please contact Mercy Health Public Safety immediately by calling 419-251-4444 for the Toledo campus and 330-480-3288 for the Youngstown location.

When selecting the nature of the report below, please use the following definitions for types of concerns and complaints:

Discrimination/Bias ReportFor concerns or actions impacting you or the Mercy College community that are enacted because of bias based on actual or perceived race, color, national and ethnic origin, sex, sexual orientation, disability, age, marital status, religion, pregnancy, genetic information, and any other legally-protected class. This also includes sex, sexual orientation and gender identity/expression when the behavior is not sexual assault or sexual harassment.
Conduct ReportFor alleged misconduct and violations of the Student Code of Conduct that occur on or off-campus involving Mercy College students and/or student organizations. The Student Code of Conduct is available in the College Catalog.
Individual Complaint or ConcernFor general issues related to your Mercy College experience that you would like to bring to the attention of the College administration that are not alleged violations of policy or bias-related issues. The Student Complaint Policy is available online.
Student Issue and/or ConcernFor concerns you would like to report about a Mercy College student who you feel may be struggling physically or with his/her mental health. These general issues are not alleged violations of policy or discrimination/bias-related.
Sexual Assault/Sexual Harassment (Title IX)For concerns or actions that are experienced or observed that involve sexual assault or sexual harassment based on sex/gender discrimination. This includes sexual assault or sexual harassment based on sexual orientation or gender identity/expression. The Title IX, Violence Against Women and Campus SaVE Policy is available online.

Academic Concerns

StudentsFor concerns regarding grades or academic-related complaints, please refer to the College Catalog for additional information and resources.
FacultyFor concerns regarding a student’s academic performance, please use the Early Alert Referral.

Complete the Concern and Complaint Form

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